|
“I am a new rider so I also took the class offered at the dealership. It was an excellent class and provided the knowledge I needed to comfortably ride my new bike. The owner of the dealership made a couple of appearances during the class and was interested in everyone’s success. He also answered questions about the class and riding in general. Rob (salesperson), Bob (sales manager), and John (parts/accessories) were all outstanding and made me feel so excited about my bike and learning to ride. Rob emailed me a picture of me with the bike. I also received a plaque in the mail dedicated to me with a picture of my bike, which I display. I love it! These guys went out of their way to ensure the experience was pleasant. I have bought many accessories, and the staff is always pleasant and knowledgeable. The next time my husband or I buy a new bike, we’ll return to Colonial!”
“When I walked through the doors at Colonial Harley-Davidson, I was greeted promptly and then was given room to look around. The salesperson (Rob Blair) was extremely knowledgeable of the bikes that I was looking at, and at no time did he try to push the sale. He gave me information and let me make my own decisions. I have been looking to get a Harley for the last six months at numerous dealerships; Colonial Harley is by far the best dealership I have been to. The family atmosphere at Colonial Harley is what will bring me back time and again. Ron Childs was a huge contributing factor to my purchase of a new bike. He truly makes people feel welcome as they enter the dealership. Since the purchase of the bike, I have been repeatedly contacted by the dealership to ensure that I am satisfied with everything. This shows an incredible dedication on the part of the dealership, to maintain communication even after they have already made the sale. When the time comes to upgrade or buy a new bike, there is no question ti will be from COLONIAL HARLEY DAVIDSON!”
“I selected Colonial Harley Davidson for the purchase of both my H-Ds. Sales Manager Bob Snyder addresses me by name every time I walk through the dealership and has done so since the first time I spoke with him. Sale Associate Rob Blair was very helpful with my purchase of this bike and has made 2 follow-up phone calls to inquire how I liked the bike and if I had any questions or problems. Most of the sales and service staff know me at this time, and also acknowledge me by name. I have developed a comfort level with Colonial H-D that I do not quite have with other dealerships in my area that are closer to my residence.
“The inventory of motorcycles, parts & accessories, and motorclothes (girlfriend) are better than other dealerships nearby. The service department and personnel are top notch and have always been accommodating. Finance options and terms of sale have always been explained thoroughly to me even though I have already researched my options and know how and what my purchase is going to be done. I do anticipate that this will be the motorcycle I will keep for life but keep up with the improvements and technology, who knows?”
“The folks at Colonial Harley-Davidson are awesome. From the beginning of my search to the final delivery, everyone at the dealership was exceptional. I’ve been looking to add a Touring Model for the past four years and finally the Road Glide Ultra is just what I’ve been looking for. Thanks for building it! ”
I am extremely satisfied with Colonial Harley and my salesman, Rob Blair. Rob was very helpful in all areas and assisted me in my selection up until I rode the bike from their lot. Every visit I have made to Colonial Harley (which has been several) I have been treated as part of the family. Overall great people that work there!
Ryan my salesman made my purchase very easy. He had everything taken care of and was very knowledgeable about all the bikes and parts. The Rider’s Edge class they offer on how to ride was great and the instructors were amazing! Thank You for the entire experience. I will recommend this entire experience to anyone!
After dealing with Ryan Williams and Bob the sales manager I will never go anywhere else. My experience at Colonial could NEVER be matched. Judy was perfect when it came to outfitting me for my new ride. Ron, the GM made me feel like part of the family. Overall, I am so pleased with the whole package!
Pat
The staff at Colonial Harley-Davidson was an absolute pleasure to deal with. I will buy every motorcycle for the rest of my life from them. GM Ron Childs even gave me a special surprise unveiling after consulting with my wife. How can you beat that!
The dealership was extremely clean, the staff was friendly, and my salesman Rob Blair could not have been better. He was extremely helpful before, during and after my bike purchase. He has helped me out greatly.
For many years there was but one dealer in the Richmond, VA area. I purchased a 1972 Super Glide from that dealer. It was one of the worse large purchase transactions I've ever experienced. Service sucked and the sales staff acted as if they were doing me a favor. Because of this negative experience, I refused to purchase another H-D item from this dealer. While I cannot speak firsthand I am told this very attitude exists today.
It is not my goal to bash this dealer but to simply draw attention to the 180 difference between Colonial and the "Other" dealer. We have purchased 3 H-D motorcycles and 1 Buell from Colonial. Every purchase experience has been a delight. "Going the extra mile" is an overused statement, but not with Colonial Harley-Davidson. Every member of the staff from motorclothes, parts ,service ,sales to the owners are exceptional as it relates to H-D purchases. I would never purchase an H-D product from any dealer but Colonial Harley. If they don't have it, I will not buy it until they get it! | |
|
|
"You guy rock!
When you serviced my Buell you repaired some small things that I had overlooked, at no charge, and when I failed to come back and pick up a part I had ordered, ( lame on my part,) you mailed it to me. Thank you for the great service, I'll definitely be coming back!"
|
|
By: Jonny Henrico,VA
|
|
|
"My husband bought a bike from Ryan last year and he was extremely helpful during the process. Everyone at the dealership has been great this past year, from sales to accessories and clothing, to parts and service. I decided that I wanted to learn to ride so, of course, we came back to Colonial Harley and I purchased my bike from Ryan this year. Being a new rider, I took the Rider's Edge course at Colonial. Jim and Mark were knowledgeable, helpful, and offered a lot of real life experience that helped to synthesize the skills and information. They are both great instructors and really made the class enjoyable. The folks a Colonial were, as always, friendly and helpful and made our class feel welcome at the dealership. I will highly recommend this class to anyone. As for Harley Davidson dealers, there is only one as far as I'm concerned and I'm happy to drive from Richmond to Colonial Harley.
"
|
|
By: stacey richmond,VA
|
|
|
"Had my 2011 SE Streetglide in for Dyno Tuning and Dave did an outstanding tune on my bike, also Bobby in service was a pleasure to work with. Great Experience will recommend to others. "
|
|
By: James Williamsburg,VA
|
|
|
"We bought a CVO from another dealer - first mistake - then when the 'new bike blues' struck, that dealer kept putting us off. A repair would take three weeks to get to and if it wasn't repaired on that visit, we were placed on the schedule again - for three weeks later. Strange dealings...
Colonial solved those issues! The service department realized that this is a brand new bike and should be taken care of ASAP. And they did. The audio system failed and Colonial's technicians found the problem, ordered the part and repaired the system within the week of the initial phone call. The 'other' dealer still has us on schedule to troubleshoot the problem.
Colonial gained a customer - the other dealer doesn't need us...."
|
|
By: Bill and Sandy Seaford,VA
|
|
|
"Would just like to say what a wonderful ride and a experience with you guys. Thank you for everything you have done for us and staying way late after hours to close the deal.....Thank you for extra attention you gave my kids and for making them feel comfortable and keeping them happy and quiet...lol you guys are the best and look forward to working with you all in the future as I know we will enjoy our new ride! Thanks for everything!!!!! you guys ROCK!!!
The Johnson's"
|
|
By: Robert Prince George,VA
|
|
|
"This was the easiest business transaction I believe I have ever done. Everyone knew their job and was prepared to deliver my bike and get me going asap. It was as easy as 1-2-3... Yes do yourself a favor and checkout Colonial Harley-Davidson.
-Don"
|
|
By: Don Chesterfield,VA
|
|
|
"Once again and as always your service dept. is exceptional,On my last visit on 2-8-2011 I was treated great and as usual they did a great job on my bike. Thanks again for what you do for your custumer's Kirby Maitland"
|
|
By: Kirby Alberta ,VA
|
|
|
By: Dave Prince George,VA
|
|
|
"The only way my experience could have been better would have been if you gave me the bike for free. Rob really made me feel at home and that the trip from Roanoke was worth the trouble. Candice was absolutely wonderful and had a lot of the paperwork done before I got there. Bob is a rough old cob, but what a truly great guy he is. He made all the paperwork smooth as silk, it was almost fun! I won't say I will never buy another bike from anyone else, but I will always check with you guys first. Thanks again for a very positive buying experience."
|
|
By: mark roanoke,VA
|
|
|
"I had not in ridden in 25 years. Visited Colonial Harley and met Ryan. Explained we were just starting to look & trying to get some ideas. Ryan spent time with us & answered all our questions. Visited several dealerships but kept coming back to Colonial Harley. When we were ready to buy, Ryan asked us questions & steered us in the right direction. We purchased an 07 Softail Standard. Ryan was very knowledgeable & patient. The whole experience was great from dealing with Ryan & manager Bob to purchasing a warrenty from Candice. Love the bike, wish I had of done this years ago. My wife will be looking for a bike in the spring. Cant imagine going anywhere else but Colonia Harley. Thanks again for everything."
|
|
By: Zmachinski Petersburg,VA
|
|
|
"The staff is Friendly, Supportive, and Knowledgeable in all departments."
|
|
By: Gary Chester,VA
|
|
|
"Thanks to everyone at Colonial Harley for assisting me with my purchase (2010 Dyna Super Glide) I simply love it! and a special thank you to Ryan. I can not get over how friendly everyone is especially after the sale has been completed...it's like being with family...thanks again."
|
|
By: Mastin (Mac) Disputanta,VA
|
|
|
"I had an outstanding experience when I purchased my new 2009 Night Rod Special this week. Rob Blair was an OUTSTANDING salesman, and he more than accommodated all of my questions and concerns about buying the bike. I would recommend him to anyone looking to purchase a new bike.
My experience with Candice Gill was nothing short of outstanding as well. She was very helpful in processing all of the stuff that needed to happen on the financial side. She was very helpful in setting up my insurance as well. I left the dealership without having any questions or concerns about my purchase."
|
|
By: CHRISTOPHER fORT lEE,VA
|
|
|
"I am very satisfied with Bob Snyder & John Makovsky. They both worked to help me when the bike I wanted was sold. I was shown a Super Glide that had just come in that they felt would match what I was looking for. They were right!
When I returned to the dealership a few days later I was greeted by name. They are genuinely interested in helping and ensuring I am happy with my purchase.
When I decided to add something weeks later, they still remembered me by name! I was immediately helped & was given personal service.
It is a pleasure to do business with the folks at Colonial Harley-Davidson and they have my business now and in the future. "
|
|
By: R ,XX
|
|
|
|
|
|
|
